Shipping / Delivery

Shipping Policy

All order ship USPS First Class or Priority depending on weight and size.  Delivery, once shipped, ranges from 2 to 5 days for these methods. 

We'll email you a tracking number once your order ships!

 

If you need expedited shipping, please email us with your name, email address, and the date needed for delivery.  We will reply with confirmation and an additional shipping invoice.  

 

If you are local in Steiner Ranch Austin, porch delivery is free!  Just note it in check out or send us an email and we will reimburse shipping!

Local Delivery Service

If you are local in Steiner Ranch Austin, porch delivery is free!  Just note it in check out or send us an email and we will reimburse shipping!

Return & Exchange Policy

I gladly accept returns and exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

 

Returns and exchange details

We want you to be beyond pleased with your purchase. All sales are final unless the item is damaged or incorrect on our part. If so, we offer a full refund once the item is received back in our shop. Please convo us prior to shipping the return.

 

© 2018 by So Betty